Public information
Cancellation and complaints
Last reviewed: 22 August 2026Cancel or change a request
Use the private tracking page to close a request before work starts. If a partner has already travelled, begun work or incurred an agreed cost, contact support so the circumstances can be reviewed. No cancellation charge is promised or imposed by the platform without a published business rule and clear agreement.
Quote changes
Decline the quote or request changes from the tracking page. Material additional work should not proceed without a revised explanation and customer approval.
Raise a complaint
Keep the job reference and describe what happened through the secure job message thread or configured support contact. The owner must add its formal complaints timescales and escalation route before launch.
Business and contact details
The platform owner must complete the legal business name, address, support email and contact numbers in Back office → Platform settings before launch. Until then, use the secure online request and tracking channels.
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