Public information

Privacy notice

What we collect

MotorTask records the contact, vehicle, location, service and safety details needed to review, dispatch and track a vehicle job. Signed-in users may also save vehicles, addresses and account details.

Telephone receptionist

Telephone calls to MotorTask may be answered by Rita, our AI receptionist operated through Fasthosts. Rita identifies herself as an AI at the beginning of the call and may collect the caller’s name, callback number, service needed, vehicle registration, location and a description of what happened so MotorTask can respond to the enquiry.

Call information and conversation summaries may be processed by our telephone-service provider and shared with authorised MotorTask staff for customer support and job coordination. Do not provide payment-card details, passwords or security codes during a call. Callers can request a staff handover where available.

How information is used

Information is used to operate the requested service, provide private tracking, keep an audit trail, support customers and partners, and meet legal or safety obligations. Exact customer details are withheld from available partners until a valid job claim.

Sharing and retention

Relevant details are shared with the assigned service partner and infrastructure providers that operate the platform. The owner must publish its final retention periods and controller details before public launch. People can use the configured support contact to request access, correction or deletion where applicable.