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MotorTask guides

Practical vehicle-support guidance, without the guesswork.

A starter library covering safer breakdown decisions, better recovery information and clearer job approval.Start a vehicle request →

Roadside safety

What to do when your vehicle breaks down

Prioritise people before the vehicle.
  1. Move to a safe place where possible and switch on hazard lights.
  2. Leave the vehicle only when it is safe to do so; use the passenger side away from traffic.
  3. On a motorway or high-speed road, follow official highways guidance and contact emergency services for immediate danger.
  4. Share an accurate location, direction of travel and any nearby marker when requesting help.

Faster assessment

Details to prepare for a recovery request

Clear information helps identify suitable equipment.
  1. Registration, make, model and approximate vehicle weight or type.
  2. Whether the vehicle can roll, steer and brake, and whether keys are available.
  3. Exact collection position, access restrictions and intended destination.
  4. Any collision damage, low clearance, locked wheels or dangerous position.

Customer authorisation

How to review a vehicle-work quote

Understand the scope before approving it.
  1. Check which work, labour, parts, transport and diagnostic steps are included.
  2. Ask whether the figure is fixed for the stated scope or based on inspection.
  3. Confirm how additional work or changed circumstances will be authorised.
  4. Keep the approved scope and progress updates with the job record.

Need help with the vehicle now?

The guides provide general information. They do not replace emergency, highways or professional advice for the situation.

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